Privacy Policy

Last revised on Oct, 2024

Welcome to Joymet.
This Policy describes how Joymet ("us," "we" or "Joymet") uses and discloses information of you when you access or use the Joymet mobile application, whether through a mobile device(collectively, the “Service”). We encourage you to read this Privacy Policy carefully when using our Services or transacting business with us. By using our Service, you are acknowledging the practices described in this Privacy Policy.

What Personal Information Do We Collect?

1. Information You Voluntarily Provide. This may include your name, date of birth, gender, sexual orientation, email address, Google or Apple account, phone number, photos, videos, location. You control your user profile and are able to correct or update your information at any time by just logging in to Joymet.

If you contact our support team using the email address zakir.sirajgonj@gmail.com , or the feedback options located in the Joymet app, we collect your email address and the content of the email/feedback that you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you.

We recommend and encourage you to think carefully about the personal information you disclose about yourself to other users. We do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card or other financial details, national identity numbers, drivers' licence details or other sensitive information on your profile or in a chat message since such information may be open to abuse and misuse.

2.Information We Automatically Collect: When you use the Joymet app, we automatically collect and store certain information about your mobile device, location, and your activities within the app. This information includes type of device (model and manufacturer), operating system and version number, app version number, IP address, and the date and time you accessed our services.We may also include your GPS location (if you allowed location services), and/or location data derived from your IP address, such as postal code, city, state, and country.

If you made a purchase in the Joymet app we record what product you purchased, the quantity purchased, the price of the product, the date and time the purchase was made, and the expiry time of the purchase (if applicable). Neither Apple nor Google provide us with any personal information from your Apple iTunes or Google Play account.

As you use the Joymet app we also collect data with regards to your actions within the app. This data may include the date, time, and location you opened the app, content you have liked or disliked, if you have read, or deleted any messages, any changes made to your profile or account settings, and the date and time you deactivated your account.

3. Cookies and Use of Cookie Data: When you visit the Service, we may assign your device one or more cookies to facilitate access to our Service and to personalize your experience. Through the use of a cookie, we also may automatically collect information about your activity on our Service, such as the pages you visit, the time and date of your visits and the links you click. If we advertise, we (or third parties) may use certain data collected on our Service to show you advertisements on other sites or applications.

4. Data Collected by Third Parties through Third Party Links: On our website we include links to other websites and other content from third party businesses. These third-party businesses may use cookies, web beacons or other similar technology to collect information about you. We do not have access to or control over these third parties or the cookies, web beacons or other technology that these third parties may use. We are not responsible for the privacy practices of these third parties or the content on any third-party websites. You are encouraged to review the privacy policies of the different websites you visit.

How We Use the Information We Collect

1.How We Use Personal Information: We may use your email address and your other personal information to help us efficiently operate the Services, to contact you in connection with your activities on the App (including, but not limited to, confirmation emails or important news that could affect your relationship with our App).

To operate the Services, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, email origination, receipt or support services, and customer relationship management services. We require these entities not to use your information for any other purpose. Besides, any third party with whom we are allowed to share your personal information is authorized to use your personal information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your personal information by them.

2.How We Use Financial Information: If you choose to buy any of our premium services, we will handle your payment details and store them in a secure manner to prevent fraud and for purposes of auditing and taxation.

With Whom We Share Your Information

1.Disclosure to Your Matches: As an integral part of providing the Joymet service, we will disclose your profile information to your matches. Photos and other profile information posted by you will be available to subscribers that are matched with you.

2.Disclosure By Law: You acknowledge and agree that we may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); protect or defend Joymet's, or a third party's, rights or property; or protect someone's health or safety, such as when harm or violence against any person (including you) is threatened.

3.Disclosure to our service providers and partners: We engage with trusted third parties to help us operate and improve our Services in terms of customer care, marketing, analytics, data hosting and maintenance, payment processing, communication, and security operation. We may also share information with partners who distribute and assist us in advertising our services. We follow a strict vetting process prior to engaging any service provider or working with any partner. Our service providers and partners must agree to strict confidentiality obligations.

Third-Party SDKs

When you use our products or services, certain information may be collected by third-party SDKs. This information can include, but is not limited to, device identifiers, usage data, and network information.

We employ Bugly for aiding in the resolution of crash issues, as well as for the analysis and precise identification of the underlying problem. Some data collected, such as Device ID and UID, along with performance crash logs, will be uploaded to https://android.bugly.qq.com as part of this process. For insights into its privacy policy, kindly consult https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56.

How You Can Access Your Information

You have the right to access the personal information we hold about you. To request access, please log into your account and navigate to the account settings section. There, you can view and manage your personal information.

If you require further assistance or cannot access your information through your account, please contact us at zakir.sirajgonj@gmail.com We will respond to your request in a timely manner and provide you with the necessary information in accordance with applicable laws.

Please note that we may need to verify your identity before processing your request to ensure the security of your personal information.

Account Deletion

You have the right to delete your account at any time. To initiate the deletion process, please open Joymet App and log in, Tap Me > Settings > Delete account > Confirm to delete your account，or visit Joymet official Website https://www.joymet.xyz, Click “Delete Account” > Log in > Confirm to delete your account. Upon receiving your request, we will take reasonable steps to verify your identity before processing the deletion.

Once your account is deleted, all personal data associated with your account will be permanently removed from our systems, and you will no longer have access to any content or information associated with your account. Please note that some data may be retained as required by law or for legitimate business purposes, but it will be anonymized where possible.

If you have any questions or concerns regarding the account deletion process, please reach out to our support team for assistance.

How We Protect Your Personal Information

We implement a variety of security measures to safeguard your personal information from unauthorized access, use, or disclosure. These measures include:

• Data Encryption: We use industry-standard encryption technologies to protect your data during transmission and storage.
• Access Controls: Access to your personal information is restricted to authorized personnel only, who require this information to perform their job duties.
• Regular Security Audits: We conduct regular assessments of our security practices to identify and address potential vulnerabilities.
• Secure Infrastructure: Our systems are hosted in secure environments that employ advanced security protocols and physical protections.
• Employee Training: We provide training to our employees on data protection and security practices to ensure they understand their responsibilities.

Unfortunately, no website or Internet transmission is ever completely 100% secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will ever occur, but here are some handy tips to help keep your data secure:

• 1. Please log in to Joymet on a trusted device.
• 2. Please don’t share the password you use to access your Joymet Account with anyone else.
• 3. Change your password periodically.

Information You Provide about Yourself While Using Our Service

Whenever you voluntarily disclose personal information on publicly-viewable pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.

Data Retention

Personal information can only be kept temporarily for continued service and legitimate purposes, and we retain the information complying with applicable laws. The content stays as long as the account still exists. After your account is terminated, we will delete your personal information, as laid out below:

We adhere to a strict data retention policy that involves deleting most of your data and retaining only limited information for specific purposes, as explained below:

• 1. We retain a limited amount of data to fulfill our legal data retention obligations. Additionally, we store records of members' consent to demonstrate compliance with applicable laws.
• 2. We maintain limited information on the basis of our legitimate interests. For instance, we keep customer care records and supporting data to help us make informed decisions about customer care, enforce our rights, and defend ourselves in case of claims. We also retain information on past accounts and subscriptions for the establishment, exercise, or defense of legal claims. Furthermore, we keep data necessary to prevent banned members from opening a new account for as long as required to ensure the safety and well-being of our members.
• 3. Lastly, we maintain information based on our legitimate interests when there is an ongoing or potential issue, claim, or dispute that requires us to keep data. This includes instances where we receive a valid legal subpoena or request for data preservation, in which case we would need to retain data to comply with our legal obligations. We also keep data that may be necessary for legal proceedings.
• Please note that even though our systems are designed to carry out data deletion processes according to the above guidelines, we regret that we can't promise all data will be deleted within a specific timeframe due to technical constraints.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at zakir.sirajgonj@gmail.com . We encourage parents and guardians to monitor their children's online activities and to teach them about the importance of privacy and data protection.

We are committed to protecting the privacy of children and will comply with all applicable laws regarding the collection of personal information from minors.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make significant changes to this policy, we will notify you through a prominent notice on our website or via email, when applicable. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the new terms.

If you do not agree with the changes, you may choose to delete your account or discontinue your use of our services.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our practices related to your personal information, please feel free to contact us. You can reach us at zakir.sirajgonj@gmail.com

We strive to respond to all inquiries promptly and appreciate your feedback. Your privacy is important to us, and we are here to help with any concerns you may have.